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Before Ordering

Does offer a competitive price?

Is it safe to shop on-line at

What are the available shipping methods?

How are Tax and Customs duties handled?

Can I change my delivery address after I have placed my order?

How can I trace the order with the tracking number?

Do you ship to APO address or PO box?

Why should I buy via Paypal?

How can I contact PayPal by phone?

What do I need to checkout via PayPal and/or open a free PayPal account?

What payment methods do you accept?

Why is my credit card payment failed?

What is the declaration on the shipping label?

After Ordering

My order is shipped, why isn't there any tracking information available for the registered Airmail/EMS package?

What is my order status? And how long will it take to process my order?

How do I cancel my order?

How long can I receive your refund?

How long does it take for back ordered items to get sent?

What is the replacement policy?

When will a replacement be sent?

How are warranties handled?

Why don't I receive an order confirmation email after my paypal payment is completed?

Can I add an item to my order?

If I do not receive my order number, what should I do?

What should I do if an item is missing from my order?

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

How to claim IPR Infringement?

How to contact LaptopsKeyboard?

Before Ordering

  • Fully focusing on laptops keyboards since 2002, we have served over 1 million customers around the world, and we sell over 1000 pieces every day through our physical factories and online store, so you can see, bulk selling is the main reason why we can offer a very competitive prices. Actually, we are the original suppliers for many online laptop keyboard webs.

  • At, we guarantee your privacy and on-line shopping safety.

    We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with do not store any credit card information. All billing information is processed by, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.

    We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

    We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

  • LaptopsKeyboard offers three shipping methods as your choice:

    There are three shipping methods you can choose as below:
    Super Saver Shipping-Air Mail Post

    Delivery Estimate: 9 – 29 working days to major destinations, while around 9-15 working days to reach North

    America, East Asia, East South Asia and most of European Countries..

    Freight: $4.99 for first item $1.99 for each additional item

    Tracking No.: No tracking No. offered

    Standard Shipping-EMS

    Delivery Estimate: 5 – 8 working days to major destinations.

    Tracking No.: Tracking No. and site will be offered once shipped.

    Expedited Shipping-UPS, DHL, TNT etc.,

    Delivery Estimate: 3 – 5 working days to major destinations in the world.

    Tracking No.: Tracking No. and site will be offered once shipped.

    You can check your shipping cost before checking out:

    Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen.

    To estimate shipping cost for any product item or combination of items:

    l On the item's product information page, click the ‘Add to Cart’ button. You will be then taken to your Shopping Cart page.

    l Click ‘Estimate Shipping’ at this page, then you will be led to the next page

    l Choose the delivery country and click ‘Update’ icon, you will see the freight for all three shipping method.

  • There is no sales tax or duties imposed by the export country. Customers do not have to pay any sales tax or export duties when they purchase from us.

    Statistically, well less than 1% percentage of all our orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

    Although the chance of packages being Customs assessed is small, we strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). We are not responsible for products being confiscated by the Customs in customers' countries.

  • You can change your shipping address by logging into your account in, Address and recipients can be changed when the order status is pending. When it is showing 'shhipped', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.

    Anyway, you are welcome to contact us at at any time.

  • If you have a tracking number starting with a 'R' or 'CP', your free shipping package's departure status can be checked at the Hong Kong Post website using the tracking number displayed in order tracking. Hong Kong Post's track and trace service is available at Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries and regions. Here are some of the sites for tracking arrival information (visit for a complete list):

    United State of America:

    United Kingdoms:


    South Korea:


    Visit and use the drop down menu on that page for a complete listing.

    If you have a tracking number starting with a 'RR' and ending with “CN”, you can trace your parcel at the China Post website 3-5 working days later at:. :

    For EMS shipping parcel with the initial E tracking No., please trace it at:

  • DHL and EMS couldn't ship to APO address or PO box while the HK air mail or China Post do. If you choose the DHL and EMS shipping method while the address you provide is APO address or PO box, we will ask you to provide with us an normative address to make the shipment.

  • PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

    When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.

    When you checkout via PayPal, DX only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.

  • +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

    These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit

  • There is no special license or requirements to send/receive money through PayPal. Here is all you need to open a free account and pay via PayPal:

    1. a valid email address, and 2. a valid credit card or bank account.

  • To protect customers' privacy (see Why should I buy via Paypal, above), we only accepts PayPal payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard.

  • Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

    +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

  • For orders shipped with Airmail Service, the name of product category will be used as declaration and the declared value for most countries is a random value between 35HKD and 70HKD. Norway is an exception and uses the real value. Besides, without special requirement, invoices/receipts are never included in the packages.

After Ordering

  • For most of the Super Saver Shipping-Airmail Post, normally we don’t offer tracking NO., you will receive a plain shipping notification without tracking No. once we ship your parcel.

    For partial of the Super Saver Shipping-Airmail Post, we might offer tracking No., you will be notified once the parcel shipped, but please allow 3-5 working days for the trace record displayed.

    For the standard shipping and expedited shipping:

    As live tracking is only available after the carriers have a chance to initially scan the package., between the time the item leaves us and the time it is scanned, tracking numbers may not show any results, the delay is about 24 to 48 hours.

  • Once an order request has been received by us, please allow 2-3 days of processing time, once your parcel has been shipped, an shipping notification email will be sent to you, your order states will be updated in your account either.

    *Tracking Note:Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves our warehouse and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

  • If you order has not been shipped, you may cancel it for a full refund by email us at You cannot cancel your order after shipment.

  • Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the PayPal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

  • Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

    For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.

    Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.

  • Defective products are exchanged within 15 days of delivery. Contact us at and upload a picture or video file clearly showing the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays).

    We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.

  • Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

  • Repairs on defective merchandise are handled by the manufacturers and not by LaptopsKeyboard, unless otherwise indicated.

    If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

  • We send confirmation email to your registered email address.

    In rare circumstances, if you don’t receive any information at all, and your order does not appear in your account, please contact us and send us your order details at

  • Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us an email at service@LaptopsKeyboard and we will do it for you.

  • Please contact us by the e-mail addresses shown immediately below this question.

    As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from LaptopsKeyboard, your ISP or email software might be blocking LaptopsKeyboard's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.

  • Please do not throw anything (including packaging and partial note/bookmark) away until you have received all the items. If there is no more shipments were made 1 week after you have received your package, please contact us at with the pictures of the packaging or partial note.

  • Here are the reasons for delays of tracking information:

    1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.

    2, On very rare occasions, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us at

    If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether ther are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).

  • If you find any products sold in LaptopsKeyboard infringes your IPR, please complete the attached form and report us at, we will investigate it upon receiving your feedback.

  • You can contact us directly via email at

    Please avoid sending duplicate requests.


    For urgent matters, you may also reach us live by calling (+86) 755-86099567. Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

    We understand the importance of addressing your questions and concerns in the most efficient manner and will try to give you a reply within 24 to 48 hours.Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period of time.

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